I got the game on November 21 and never had any problems with the game until a couple days ago. I'm pretty sure that because I installed the Holiday pack for sims 4 it's doing this. I've tried, restarting my computer, uninstalling origin and reinstalling origin, uninstalling the sims 4 and reinstalling it and also reloaded my games on origin. Hi @Muse539. Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199. You won't loose anything. Just make sure to not delete any files and make a backup. Jul 27, 2021 · It loads up with the world they live in and it shows their house and all of them at home but when I click on it and press play it loads for a few seconds and then puts me back at the 'Residential Screen' and I can't get in. .

sims 4 world not loading